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Frequently Asked Questions |
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- How do I update my customer information?
- Do you have a privacy statement?
- How can I add, modify or cancel my existing order?
- What are your shipping charges, policies, holiday shipping deadlines and transit times?
- How is it that doFragrance.com's prices are so much lower than department stores?
- Where can I find out more information about fragrances on your site?
- Does doFragrance.com sell copies old and or used products?
- Can I have my order delivered to a post office box?
- Do you ship internationally?
- Once the order has left doFragrance.com, who is responsible for delivery?
- How do I update my customer information?
Changing your information is simple...just click here.
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- Do you have a privacy statement?
Yes, Click here to view our privacy statement.
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- How can I add, modify or cancel my existing order?
We use an automated system, so once an order has been placed it cannot be modified by the customer. Requests for modifications or cancellations must be made to our customer service center by phone or email within 1 hour of submitting the order during our normal business hours (7 days a week from 9 am to 5 pm M-F, Weekends 10-4, Eastern Standard Time). Requests for modifications or cancellations after normal operating hours must be submitted within 8 hours of placing the order. Once an order has left our shipping facility an order cannot be cancelled. The customer will then be responsible for shipping fees in the event of a return. Please make your selections carefully before you make your orders.
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- What are your shipping charges, policies, holiday shipping deadlines and transit times?
Our shipping deadlines for the holidays can always be found on our home page. For the rest of our shipping policies Click here to view the details.
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- How is it that doFragrance.com's prices are so much lower than department stores?
DoFragrance.com buys and sells designer fragrances in volume so that we can negotiate the lowest price possible from the manufacturer, allowing us to pass those savings along to our customers. Our unbeatable prices and wide selection of brand name products make us the premiere online destination for affordable fragrances and skin care products
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- Where can I find out more information about fragrances on your site?
We have some great reference information in our library; just Click here to view the details
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- Does doFragrance.com sell copies old and or used products?
We do not carry or sell any imitations, old, or used items. All of our products are the same quality you would expect to find at the department stores. We sell 100% authentic brand named fragrances. The only thing unreal at doFragrance.com are the prices.
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- Can I have my order delivered to a post office box?
No, UPS does not deliver packages to post office boxes. To have order processed you must provide a physical address.
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- Do you ship internationally?
No. We only accept order in North American.
We have suspended international orders at this time.
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- Once the order has left doFragrance.com, who is responsible for delivery?
Once the order has left our premises, it is up to our carrier (UPS or USPS) to deliver the package. On your behalf we will seek recourse for anything lost or damaged and replace and damages or missing products.
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